What ku9s collects when you open an account
Registration at ku9s asks for four things: your name, your mobile number, your email address and your date of birth. The mobile number matters most, because it is the number tied to your bKash or Nagad wallet and the one we send login codes to. Your date of birth is checked once against the 18+ rule. It is not shown in the lobby, on leaderboards, or to other players.
Everything else follows from how you play. A deposit leaves a payment reference. A game session leaves a stake, a result and a timestamp. Opening the ku9s app on a new handset leaves a device record. None of this is optional if you want the account to work, because each piece is needed to move money or to prove a balance later.
Identity documents are different. We do not ask for them at sign-up. ku9s requests your NID, passport or driving licence only before your first withdrawal, and a reviewer checks the file within 2 hours.
| Record | What it holds | Why ku9s keeps it |
|---|---|---|
| Account details | Name, mobile number, email, date of birth | Login, age check, and a way to reach you |
| Payment records | bKash, Nagad, Rocket and bank transfer references, amounts, timestamps | Crediting deposits in about 2 minutes and paying withdrawals in about 40 minutes |
| Play history | Games opened, stakes, results, bonus progress | Showing your history and tracking the 18x wagering on a bonus |
| Verification files | NID, passport or driving licence images | The check required before your first withdrawal |
| Device and session data | IP address, browser, app version, login times | Keeping the ku9s login on your side of the account |
Why ku9s holds your details: four working reasons
Every field in that table answers a question we are asked to answer. Nothing is stored because it might be interesting one day.
- To let you back in. Your mobile number and a password hash are the two things the ku9s login checks. Lose both and the account cannot be recovered safely.
- To move money quickly. Deposits clear in about 2 minutes and withdrawals in about 40 minutes because the payment record is already matched to your account when you ask.
- To show where funds came from. Financial and anti-money-laundering rules require ku9s to keep identity and transaction records, and to check them before a withdrawal is paid out.
- To keep games and bonuses fair. Play history shows whether the 18x wagering on a bonus is complete, and whether a slot round was settled at the RTP published on the game page.
- To answer you properly. When you open live chat at any hour, the agent can see the deposit you are asking about instead of guessing at it.
Who else sees ku9s account data
ku9s does not sell personal data, and no company receives your file to use for its own marketing. Sharing happens only where a partner performs one step that you asked for.
- Payment partners. bKash, Nagad, Rocket and bank transfer each receive the amount, the wallet number and the reference. They receive nothing about your play.
- Game providers. PG Soft, Spribe, KA Gaming, Habanero and Pragmatic Play receive a session token and the stake for that round. Your name and email are not sent with it.
- Identity reviewers. NID, passport or driving licence images are opened by the team that runs the verification check, under a contract that limits use to that check alone.
- Hosting and security vendors. Servers and fraud tools process connection logs, so that a stolen password cannot be used to empty an account from another city.
Where a lawful request arrives from a Bangladeshi authority, we hand over only the records named in that request, and we tell you unless we are barred from doing so.
How long ku9s keeps each record
We keep records only while the reason for them lasts. Some disappear the moment you act, others have to stay because money-laundering rules require an audit trail.
| Record | When ku9s removes it |
|---|---|
| Marketing preferences | As soon as you opt out of messages |
| Play history and game sessions | When your account is closed |
| Account and contact details | After closure, once the retention period set by financial rules ends |
| Verification files | After the retention period for anti-money-laundering records |
| Support chat transcripts | After the period used for handling disputes is over |
Cookies on ku9s: what each type does
The ku9s site and app place small files on your device. Five kinds, each with one job.
- Essential. Keep you signed in as you move between pages and between the site and the app.
- Preference. Remember that you read prices in ৳ BDT and which language you picked.
- Security. Flag a login from a device or city that your account has never used before.
- Analytics. Count page loads and errors in aggregate so we can fix slow screens.
- Marketing. Measure which referral link brought you to ku9s. You can refuse these and still play.
Clearing cookies in your browser signs you out. It does not delete your ku9s account, your balance or your play history.
Your controls: access, correction, deletion, opt-out
You can ask ku9s for a copy of your records, ask us to correct a misspelled name or an old number, close the account, or stop marketing messages. Access and correction cost nothing.
Two limits are worth knowing in advance. Bonus and payment records cannot be edited, because changing them would break the audit trail your own withdrawals depend on. And a request to erase everything cannot remove records that financial rules oblige us to keep.
How to ask ku9s to delete your data
-
1
Write from your registered address
Send the request to [email protected] from the email on your ku9s account, or open 24/7 live chat and ask for the data team. A message from a different address will not be actioned.
-
2
Confirm that it is you
The team will ask for the mobile number on the account and, if you have withdrawn before, the wallet you used. We never ask for your password, your OTP or a bKash PIN.
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3
Get the closure in writing
Withdraw any balance first. Marketing records go first, play history follows, and payment records remain only for the period the rules require. You receive a confirmation when the file is closed.
Security behind the ku9s login
Passwords are stored as hashes, traffic is encrypted, and login codes go only to the number on the account. The most common break-in we see is not a hacked server, it is a shared phone. If someone else uses your handset, sign out of ku9s instead of closing the tab, and check the device list in account settings for phones you do not recognise.
No ku9s agent will ask for your password, your OTP or a screenshot of your bKash PIN. Treat any message that does as fraud and report it to [email protected].
Younger players and the 18+ rule
ku9s is for adults of 18 and over. Age is checked at registration and again at withdrawal. If an account is found to belong to someone under 18, it is closed, stakes are voided and any deposit returns to the wallet it came from. A parent who finds a young person using a ku9s account can email [email protected] and ask for it to be frozen.
Updates to this ku9s privacy notice
When a payment method, a provider or a legal duty changes, this page is rewritten and the new text appears here. Small corrections go up without notice. A change that alters what we collect, or who receives it, is announced in the app and by email before it takes effect. Playing on after that point means the new version applies to you.
Reaching the ku9s data team
Email [email protected] with the words data request in the subject line, and include the mobile number registered to your ku9s account. Live chat is open 24/7 if you would rather speak to a person first. Most questions about records are answered the same day.
This notice covers the ku9s website, the ku9s app and the ku9s live casino and sports pages. It does not cover sites we link to.