ku9s Terms & Conditions

These Terms & Conditions govern your use of the ku9s platform. By registering an account or placing a wager, you confirm that you have read and accepted every clause below. If you do not agree, please do not use the site.

1. Who Can Open an Account

ku9s accounts are available to individuals who meet all of the following criteria:

• You are at least 18 years of age.
• You reside in Bangladesh and are legally permitted to participate in online gaming under any law applicable to you.
• You are opening the account for your own personal use, not on behalf of a third party.
• You are not a current or former employee of ku9s, or an immediate family member of one.

ku9s reserves the right to request age-verification documents at any point. Accounts found to belong to a person under 18 will be closed immediately and any winnings forfeited.

2. Account Rules

One account per person

Each player may hold only one ku9s account. Creating duplicate accounts — whether under different names, phone numbers, or bKash/Nagad wallets — is a breach of these terms. We use device fingerprinting and payment-matching checks to identify duplicates. All related accounts will be closed and balances voided.

Accurate registration details

You must provide your real name, date of birth, and a mobile number you own. If your registration details differ from the identity documents you submit at withdrawal, we will pause your account until the discrepancy is resolved. Intentionally false information constitutes fraud.

Account security

Your password and login credentials are your responsibility. Never share them. ku9s staff will never ask for your password. Report any unauthorised access to [email protected] immediately. We are not liable for losses arising from credentials you shared voluntarily or failed to protect.

3. Deposits & Minimum Amounts

ku9s accepts deposits via bKash, Nagad, Rocket, and Bank Transfer. All transactions are processed in Bangladeshi Taka (৳).

Deposits made from accounts or wallets not registered in your own name will be reversed. We reserve the right to request proof of ownership for any payment method before crediting funds.

4. Withdrawals, Limits & KYC

Withdrawal thresholds

The minimum withdrawal amount is ৳1,400. The maximum you may withdraw in a single day is ৳135,000, regardless of your account balance. Requests above that limit can be submitted across consecutive days.

Processing time

Standard withdrawal requests are processed within 40 minutes. Your first-ever withdrawal may take up to 1 hour while KYC is confirmed.

KYC verification

Before we process your first withdrawal, you must complete identity verification by submitting one of the following documents:

• National ID Card (NID)
• Passport
• Driving Licence

KYC review typically takes up to 2 hours. Submit clear, unedited scans or photos. Altered documents will result in immediate account suspension and a report to relevant authorities.

5. Bonus Rules & Wagering

ku9s offers a first-deposit bonus of 110% up to ৳7,000, a 15% reload bonus, daily cashback of 0.4%, and a referral reward of ৳450 per verified referral. Bonuses are governed by the following rules.

Bonus funds cannot be withdrawn directly. Only winnings generated after the wagering requirement is met become withdrawable. Withdrawing a real-money balance before meeting wagering will forfeit the bonus and any associated winnings. Bonuses are non-transferable and can be claimed once per household unless stated otherwise in a specific promotion.

6. Fair Play & Game Conduct

All games on ku9s use certified random number generators (RNG) or live dealer feeds supplied by licensed providers including PG Soft, Spribe, KA Gaming, Habanero, and Pragmatic Play. Published RTP figures reflect the theoretical long-run return and are not a guarantee of individual session outcomes.

The following conduct is prohibited and will result in immediate account closure:

• Using bots, scripts, or automated software to place wagers.
• Exploiting software errors or game glitches to generate artificial winnings.
• Coordinating with other players to manipulate game outcomes (collusion).
• Attempting to launder funds through the platform.
• Placing opposing bets across multiple accounts to clear wagering requirements without risk (bonus abuse).

Winnings generated through any prohibited method will be voided. ku9s reserves the right to withhold funds pending investigation without prior notice where fraud is suspected.

7. Responsible Gambling Obligations

ku9s is committed to safer gambling. As a registered player, you agree to:

• Set deposit or session limits if you feel your play is becoming excessive.
• Use the self-exclusion option if you need a break — contact [email protected] to activate it.
• Not allow any person under 18 to access your account.

Players who request self-exclusion will be blocked from all ku9s services for the requested period. Circumventing a self-exclusion by opening a new account is a breach of these terms. For independent support, visit our Responsible Gaming page.

8. Limitation of Our Liability

ku9s provides its platform on an "as available" basis. We do not guarantee uninterrupted access. We are not liable for:

• Losses caused by internet outages, device failure, or connectivity issues on your side.
• Game round outcomes, which are determined by certified RNG systems.
• Delays caused by bKash, Nagad, Rocket, or Bank Transfer processing times outside our control.
• Losses arising from your failure to log out of a shared device.

In all cases where ku9s is found liable, our maximum liability to you is capped at the total net deposits you made in the 30 days preceding the claim.

9. When These Terms Change

ku9s may update these Terms & Conditions at any time. When we do, the revised document will be published at ku9s.co/terms/ with an updated date at the top. For material changes — such as new wagering rules or withdrawal limits — we will send notice to your registered email or phone number at least 7 days before the change takes effect. Continuing to use your account after that date constitutes acceptance of the revised terms.

If you disagree with any change, you may close your account by contacting support. Any real-money balance will be returned to your withdrawal method after KYC is confirmed.

10. How to Reach Us

For questions about these terms, your account, or any dispute:

• Live Chat: Available 24/7 from the site footer or account menu.
• Email: [email protected]

Disputes must be submitted within 30 days of the event in question. We aim to acknowledge all written complaints within 24 hours and resolve them within 5 business days. These terms are governed by applicable law. Any unresolved dispute may be referred to a mutually agreed independent arbitration body.